When you spend $100 USD
General
Shipping + Returns
Placing an Order
Embroidery
How do I contact you?
Shoot us an email at support@califluffco.com.
What size bandana should I choose?
Make sure you reference the size guide here.
What are the ingredients of the dog treats you include in packages?
West Portal Natural Peanut Butter and Berry Dog Biscuits are made with human-grade ingredients. They use rye instead of wheat, are made to order, and are US-sourced, made on the West Coast.
Rye flour, apple puree, canola oil, whole eggs, molasses, cinnamon
How do I care for my Cali Fluff Co. products?
We invite you to check out our care guide here.
How long will it take until you ship my items?
Ready To Ship Products
Pre-made walk bags, water bottles, slow feeders, lick mats, and walk accessories (poop loops, poop bag holders) are shipped within 5 business days!
Custom Products
Cups, mugs, apparel and custom embroidered bandanas have a processing time of 3-4 weeks since each piece is made just for you based on your specifications. Because of this, these items can’t be returned or exchanged unless there’s a mistake on my end, no exceptions.
✨ Heads up! During big launches, sales, or the holiday rush, processing time will be the full 4 weeks. Thanks for your patience and support!
What shipping service do you use?
Our standard shipping for domestic U.S. orders is via USPS or UPS ground which delivers in 5 business days or less depending where you live. You can upgrade to a faster shipping option during checkout.
My package says it was delivered but I don't see it, can you re-send it?
If USPS or UPS states it was delivered and you don't see it, please wait 24 hours. Sometimes, they can mark things as delivered early, when really they haven't been. Unfortunately once items ship it is out of our hands and you will need to open a ticket with USPS/UPS respectively to locate the package. As this is an error on their fault, we ask you go through their methods. Please review the full Cali Fluff Co. shipping policy here.
Do you ship internationally?
We do! We ask that you keep in mind any possible customs or import duties that are applied to your package - the fees vary depending on country.
Also, remember that international orders take a bit longer to get to their destination once they are shipped.
Do you accept returns or exchanges?
Returns
Unfortunately, no. Because we make every item to order for you and your pup we do not accept returns. We recommend ensuring you measure your dogs neck size before ordering. If your item arrives damaged then please contact us via the contact page here or at support@califluffco.com so we can discuss and exchange.
Exchanges
We will only exchange an item if it arrived damaged, and all exchanges must be completed within 48 hours of you receiving your package.
I purchased the wrong size, what can I do?
If you catch it before your order ships let us know and we will fix it on the backend. However, due to the items being handmade if you receive your order and it's the wrong size there's no returns, refunds or exchanges.
I forgot to use my discount code, can I use it now?
Unfortunately no. But if you want to give a brand rep credit for referring you, email us at support@califluffco.com and we can manually do it.
Can I use multiple discount codes?
Unfortunately no, you may only use one code per order.
Can I use multiple gift cards on one order?
Yes, you can enter them one by one, however please note the max is 3 per order.
QuestionI'm trying to check out with gift cards and my credit card and receiving an error?
If you've entered your gift cards and trying to complete the remaining balance with a credit card, your balance has to be $.50 or more otherwise you will receive an error.
Where are designs placed on the bandana?
Our designs are placed on the lower half of the bandana. This is based on customer feedback to keep the embroidery visible, even when the bandana is folded!
Can I request my design to be higher?
Absolutely! If you prefer the design stitched a bit higher, just mention it in the customization box during checkout and we’ll take care of it.
How many characters can I include in my design?
The size of your bandana and the length of your customization both affect how big your embroidery will be. To keep things looking crisp and cute, here’s the max number of characters (including spaces) I recommend per line:
- X-SMALL: up to 19 characters
- SMALL: up to 21 characters
- MEDIUM: up to 26 characters
- LARGE: up to 27 characters
- X-LARGE: up to 30 characters
If you're not sure if your phrase will fit, just note in your customization box that it can be broken up to fit best.
