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check out our faqs
General Questions
Shoot us an email at support@califluffco.com.
Make sure you reference the size guide here. We recommend measuring your dogs collar length to figure out the right size bandana you'll need. When in doubt size up, as you can always tie then snap your bandana.
West Portal Natural Peanut Butter and Berry Dog Biscuits are made with human-grade ingredients. They use rye instead of wheat, are made to order, and are US-sourced, made on the West Coast.
Rye flour, apple puree, canola oil, whole eggs, molasses, cinnamon
Pre-made walk bags, water bottles, slow feeders, lick mats, and walk accessories (poop loops, poop bag holders), along with other in-stock items are shipped within 5 business days!
Custom Products
Cups, mugs, apparel, print bandanas and custom embroidered bandanas have a processing time of 3-4 weeks since each piece is made just for you based on your specifications. Because of this, these items can’t be returned or exchanged unless there’s a mistake on my end—no exceptions.
✨ Heads up! During big launches, sales, or the holiday rush, processing time will be the full 4 weeks. Thanks for your patience and support—it truly means the world!
Our standard shipping for domestic U.S. orders is via USPS or UPS ground which delivers in 5 business days or less depending where you live. You can upgrade to a faster shipping option during checkout.
If USPS or UPS states it was delivered and you don't see it, please wait 24 hours. Sometimes, they can mark things as delivered early, when really they haven't been. Unfortunately once items ship it is out of our hands and you will need to open a ticket with USPS/UPS respectively to locate the package. As this is an error on their fault, we ask you go through their methods. Please review the full Cali Fluff Co. shipping policy here.
We do! We ask that you keep in mind any possible customs or import duties that are applied to your package - the fees vary depending on country.
Also, remember that international orders take a bit longer to get to their destination once they are shipped.
Returns Unfortunately, no. Because we make every item to order for you and your pup we do not accept returns. We recommend ensuring you measure your dogs neck size before ordering. If your item arrives damaged then please contact us via the contact page here or at info@califluffco.com so we can discuss and exchange.
Exchanges We will only exchange an item if it arrived damaged, and all exchanges must be completed within 48 hours of you receiving your package.
Placing an order
If you catch it before your order ships let us know and we will fix it on the backend. However, due to the items being handmade if you receive your order and it's the wrong size there's no returns, refunds or exchanges.
Unfortunately no, it's extremely difficult on the backend to do this.
Unfortunately no, you may only use one code per order.
Yes, you can enter them one by one, however please note the max is 3 per order.
If you've entered your giftcards and trying to complete the remaining balance with a credit card, your balance has to be $.50 or more otherwise you will receive an error.
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