When you spend $100 USD
Membership Basics
Access + How It Works
Customs + Timing
Mockup Tool
What is Fluff Pack?
Fluff Pack is Cali Fluff Co.’s membership for our most loyal fluff parents. Members get early access to launches, exclusive embroidery colors and designs, access to the member-only mockup tool, and first looks at what’s coming next.
How much does Fluff Pack cost?
Fluff Pack is $8/month and can be managed anytime inside your Cali Fluff Co. account.
I signed up but don’t see my perks, what should I do?
First, make sure you’re logged in with the same email you used to sign up. Note it can take up to 5-minutes for your welcome email to arrive.
If you’re still having trouble, reach out and we’ll help you get set up.
How do I update my payment or membership info?
Log into your Cali Fluff Co. account and manage your membership directly from your account dashboard.
Can I cancel anytime?
Yes. You can cancel your membership anytime through your account.
Once canceled, Fluff Pack access ends immediately and you will not be billed again.
Do I need to be a Fluff Pack member to shop Cali Fluff Co.?
No, but Fluff Pack members get early access, exclusive options, and insider perks not available to the public.
How do I access my Fluff Pack perks?
Log into your Cali Fluff Co. account using the email you signed up with. Once logged in, you’ll be able to access member-only colors, tools, and exclusives when available.
Where do I find Fluff Pack exclusives on the site?
After logging in, navigate to:
About → Fluff Pack Exclusives
If you don’t see anything there, it may mean customs are currently closed (more on that below).
Why don’t I see exclusive colors or products right now?
Some Fluff Pack perks, like exclusive colors and designs, are tied to when customs are open.
If customs are closed:
• You’ll still have access to your mockup tool
• You’ll still get early launch notice
• You’ll be first in line when new exclusives drop
How will I know when new exclusive colors or designs are coming?
Fluff Pack members always get early email notice before new colors, designs, or launches go live.
Do Fluff Pack exclusives stay forever?
Fluff Pack exclusive designs remain available for members. Exclusive colors stay available as long as inventory lasts.
If an exclusive color sells out or is discontinued by our supplier, it may be retired, but we always work to bring in new member-only options.
What is the Fluff Pack mockup tool?
It’s a member-only design tool that lets you preview exclusive colors and plan your fluff’s look before launches.
When do I get access to new mockup tool updates?
Fluff Pack members typically get access to tool updates 2-3 weeks before each launch.
