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How do I contact you?
Shoot us an email at or send us a DM on Instagram @califluffco

What size should I choose?
Make sure you reference the size guide here. We recommend measuring your dogs collar length to figure out the right size bandana you'll need. When in doubt size up, as you can always tie then snap your bandana. 

How long will it take for me to get my order?
We try to get your orders out as soon as possible however, it can take up to 10 business days. You'll receive an email with your tracking information once your order has shipped.

Can I use multiple discount codes?
Unfortunately no, you may only use one code per order. 

I forgot to use my discount code, can I use it now?
Unfortunately no, it's extremely difficult on the backend to do this. 

I purchased the wrong size, what can I do?
If you catch it before your order ships let us know and we will fix it on the backend. However, due to the items being handmade if you receive your order and it's the wrong size there's no returns. 

Do you accept returns?
Unfortunately, no. Because we make every item to order for you and your pup we do not accept returns. We recommend ensuring you measure your dogs neck size before ordering. If your item arrives damaged then please contact us via the contact page here or at so we can discuss and exchange. 

What is your exchange policy?
We will only exchange and item if it arrived damaged, and all exchanges must be completed within 48 hours of you receiving your package. 

Do you ship internationally?
We do! We ask that you keep in mind any possible customs or import duties that are applied to your package - the fees vary depending on country. 

Also, remember that international orders take a bit longer to get to their destination once they are shipped. 

Can I wash my Cali Fluff Co. bandanas?
Yes, we recommend spot cleaning if trying to remove a stain. You can wash your bandanas with cool water on delicate, lay flat to dry. You may iron on low if you'd like. 

Are you looking for models or ambassadors?
We are always accepting new reps, just apply here. We will reach out on Instagram if we think it's a good fit.

Will you donate to my giveaway?
While we'd love to participate in all giveaways - we unfortunately can't.