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How do I contact you?
Shoot us an email at or send us a DM on Instagram @califluffco

What size should I choose?
Make sure you reference the size guide here. We recommend measuring your dogs collar length to figure out the right size bandana you'll need. When in doubt size up, as you can always tie then snap your bandana. 

How long will it take for me to get my order?
We try to get your orders out as soon as possible however, it can take up to 10 business days. You'll receive an email with your tracking information once your order has shipped.

Can I use multiple discount codes?
Unfortunately no, you may only use one code per order. 

I forgot to use my discount code, can I use it now?
Unfortunately no, it's extremely difficult on the backend to do this. 

I purchased the wrong size, what can I do?
If you catch it before your order ships let us know and we will fix it on the backend. However, due to the items being handmade if you receive your order and it's the wrong size there's no returns, refunds or exchanges. 
USPS says my package was delivered but I don't see it, can you re-ship?
If USPS states it was delivered and you don't see it, please wait 24 hours. Sometimes, USPS can mark things as delivered early, when really they haven't been. If after 24 hours you still haven't received it, please feel free to email us at We can confirm on our end if it was delivered to the right address. If the address is correct, we will ask you to open a ticket with USPS to locate the package. As this is an error on USPS's fault, we ask you go through their methods. If after the ticket has been opened and investigated they still can't locate the item, let us know. If we can re-ship the items (depends on inventory), we will re-ship them. 

Do you accept returns?
Unfortunately, no. Because we make every item to order for you and your pup we do not accept returns. We recommend ensuring you measure your dogs neck size before ordering. If your item arrives damaged then please contact us via the contact page here or at so we can discuss and exchange. 

What is your exchange policy?
We will only exchange an item if it arrived damaged, and all exchanges must be completed within 48 hours of you receiving your package. 

Do you ship internationally?
We do! We ask that you keep in mind any possible customs or import duties that are applied to your package - the fees vary depending on country. 

Also, remember that international orders take a bit longer to get to their destination once they are shipped. 

Can I wash my Cali Fluff Co. bandanas?
Yes, we recommend spot cleaning if trying to remove a stain. You can wash your bandanas with cool water on delicate, lay flat to dry. You may iron on low if you'd like. 

Are you looking for models or ambassadors?
We do quarterly searches throughout the year, we recommend following us on Instagram as that is where we will post the searches.

Will you donate to my giveaway?
While we'd love to participate in all giveaways - we unfortunately can't.