Ready To Ship Products

Pre-made walk bags, water bottles, slow feeders, lick mats, and walk accessories (poop loops, poop bag holders) are shipped within 5 business days!

Custom Products

Cups, mugs, apparel and custom embroidered bandanas have a processing time of 3-4 weeks since each piece is made just for you based on your specifications. Because of this, these items can’t be returned or exchanged unless there’s a mistake on my end, no exceptions.

✨ Heads up! During big launches, sales, or the holiday rush, processing time will be the full 4 weeks. Thanks for your patience and support!

Our standard shipping for domestic U.S. orders is via USPS or UPS ground which delivers in 5 business days or less depending where you live. You can upgrade to a faster shipping option during checkout.

If USPS or UPS states it was delivered and you don't see it, please wait 24 hours. Sometimes, they can mark things as delivered early, when really they haven't been. Unfortunately once items ship it is out of our hands and you will need to open a ticket with USPS/UPS respectively to locate the package. As this is an error on their fault, we ask you go through their methods. Please review the full Cali Fluff Co. shipping policy here.

We do! We ask that you keep in mind any possible customs or import duties that are applied to your package - the fees vary depending on country. 

Also, remember that international orders take a bit longer to get to their destination once they are shipped. 

Returns
Unfortunately, no. Because we make every item to order for you and your pup we do not accept returns. We recommend ensuring you measure your dogs neck size before ordering. If your item arrives damaged then please contact us via the contact page here or at support@califluffco.com so we can discuss and exchange. 

Exchanges
We will only exchange an item if it arrived damaged, and all exchanges must be completed within 48 hours of you receiving your package. 

If you catch it before your order ships let us know and we will fix it on the backend. However, due to the items being handmade if you receive your order and it's the wrong size there's no returns, refunds or exchanges. 

Unfortunately no. But if you want to give a brand rep credit for referring you, email us at support@califluffco.com and we can manually do it.

Unfortunately no, you may only use one code per order.

Yes, you can enter them one by one, however please note the max is 3 per order.

If you've entered your gift cards and trying to complete the remaining balance with a credit card, your balance has to be $.50 or more otherwise you will receive an error.

Our designs are placed on the lower half of the bandana. This is based on customer feedback to keep the embroidery visible, even when the bandana is folded!

Absolutely! If you prefer the design stitched a bit higher, just mention it in the customization box during checkout and we’ll take care of it.

The size of your bandana and the length of your customization both affect how big your embroidery will be. To keep things looking crisp and cute, here’s the max number of characters (including spaces) I recommend per line:

• X-SMALL: up to 19 characters
• SMALL: up to 21 characters
• MEDIUM: up to 26 characters
• LARGE: up to 27 characters
• X-LARGE: up to 30 characters

If you're not sure if your phrase will fit, just note in your customization box that it can be broken up to fit best.

Fluff Pack is Cali Fluff Co.’s membership for our most loyal fluff parents. Members get early access to launches, exclusive embroidery colors and designs, access to the member-only mockup tool, and first looks at what’s coming next.

Fluff Pack is $8/month and can be managed anytime inside your Cali Fluff Co. account.

Yes. You can cancel your membership anytime through your account.

Once canceled, Fluff Pack access ends immediately and you will not be billed again.

Log into your Cali Fluff Co. account using the email you signed up with. Once logged in, you’ll be able to access member-only colors, tools, and exclusives when available.

After logging in, navigate to:

About → Fluff Pack Exclusives

If you don’t see anything there, it may mean customs are currently closed (more on that below).

Some Fluff Pack perks, like exclusive colors and designs, are tied to when customs are open.

If customs are closed:
• You’ll still have access to your mockup tool
• You’ll still get early launch notice
• You’ll be first in line when new exclusives drop

Fluff Pack members always get early email notice before new colors, designs, or launches go live.

Fluff Pack exclusive designs remain available for members. Exclusive colors stay available as long as inventory lasts.

If an exclusive color sells out or is discontinued by our supplier, it may be retired, but we always work to bring in new member-only options.

It’s a member-only design tool that lets you preview exclusive colors and plan your fluff’s look before launches.

When do I get access to new mockup tool updates?

No, but Fluff Pack members get early access, exclusive options, and insider perks not available to the public.

Log into your Cali Fluff Co. account and manage your membership directly from your account dashboard.

First, make sure you’re logged in with the same email you used to sign up. Note it can take up to 5-minutes for your welcome email to arrive.

If you’re still having trouble, reach out and we’ll help you get set up.