Shoot us an email at email@example.com.
Make sure you reference the size guide here. We recommend measuring your dogs collar length to figure out the right size bandana you'll need. When in doubt size up, as you can always tie then snap your bandana.
West Portal Natural Peanut Butter and Berry Dog Biscuits are made with human-grade ingredients. They use rye instead of wheat, are made to order, and are US-sourced, made on the West Coast.
Rye flour, crushed peanuts, dried cranberries, blueberry puree, raspberries
Most of our products you can wash!
Bandanas? Yes, we recommend spot cleaning if trying to remove a stain. You can wash your bandanas with cool water on delicate, lay flat to dry. You may iron on low if you'd like.
Glassware (including treat jars)? Yes, but we recommend avoided very hot water, the dishwasher and scrubbing brushes. Use your hands when delicately washing the outside.
Ceramic Mugs? Yes, they are dishwasher safe!
Totes? We recommend spot cleaning your totes.
Apparel? Yes, turn your apparel inside out, wash with cold water, and hang to dry.
Shipping & Returns
We try to get your orders out as soon as possible however, it can take up to 14 business days (not including weekends & holidays). You'll receive an email with your tracking information once your order has shipped.
Our standard shipping for domestic U.S. orders is via USPS or UPS ground which delivers in 5 business days or less depending where you live. You can upgrade to a faster shipping option during checkout.
If USPS or UPS states it was delivered and you don't see it, please wait 24 hours. Sometimes, they can mark things as delivered early, when really they haven't been. If after 24 hours you still haven't received it, please feel free to email us at firstname.lastname@example.org. We can confirm on our end if it was delivered to the right address. If the address is correct, we will ask you to open a ticket with USPS/UPS respectively to locate the package. As this is an error on their fault fault, we ask you go through their methods. If after the ticket has been opened and investigated they still can't locate the item, let us know. If we can re-ship the items (depends on inventory), we will re-ship them.
We do! We ask that you keep in mind any possible customs or import duties that are applied to your package - the fees vary depending on country.
Also, remember that international orders take a bit longer to get to their destination once they are shipped.
Unfortunately, no. Because we make every item to order for you and your pup we do not accept returns. We recommend ensuring you measure your dogs neck size before ordering. If your item arrives damaged then please contact us via the contact page here or at email@example.com so we can discuss and exchange.
We will only exchange an item if it arrived damaged, and all exchanges must be completed within 48 hours of you receiving your package.
Placing and Order
If you catch it before your order ships let us know and we will fix it on the backend. However, due to the items being handmade if you receive your order and it's the wrong size there's no returns, refunds or exchanges.
Unfortunately no, it's extremely difficult on the backend to do this.
Unfortunately no, you may only use one code per order.
Yes, you can enter them one by one, however please note the max is 3 per order.
If you've entered your giftcards and trying to complete the remaining balance with a credit card, your balance has to be $.50 or more otherwise you will receive an error.
DIDN'T FIND YOUR ANSWER?