current processing time is 10 - 14 business days | free domestic shipping on orders over $75

faqs

How do I contact you?
Shoot us an email at info@califluffco.com or send us a DM on Instagram @califluffco

What size should I choose?
Make sure you reference the size guide here. We already recommend measuring your dogs collar length to figure out the right size bandana you'll need. 

How long will it take for me to get my order?
We try to get your orders out as soon as possible however, our current processing time is 10 - 14 business days. You'll receive an email with your tracking information once your order has shipped.

Can I use multiple discount codes?
Unfortunately no, you may only use one code per order. 

I forgot to use my discount code, can I use it now?
Unfortunately no, it's extremely difficult on the backend to do this. Our ambassador codes are always available for you to use though if you're looking for a coupon. 

I purchased the wrong size, what can I do?
If you catch it before your order ships let us know and we will fix it on the backend. However, due to the items being handmade if you receive your order and it's the wrong size there's no returns. 

Do you accept returns?
Unfortunately, no. Because we make every item to order for you and your pup we do not accept returns. We recommend ensuring you measure your dogs neck size before ordering. If your item arrives damaged then please contact us via the contact page here or at info@califluffco.com so we can discuss and exchange. 

What is your exchange policy?
We will only exchange and item if it arrived damaged, and all exchanges must be completed within 48 hours of you receiving your package. 

Do you ship internationally?
At this time we ship to Canada and Australia. We hope to expand in the future to more countries. 

Can I wash my Cali Fluff Co. bandanas?
Yes, we recommend spot cleaning if trying to remove a stain. You can wash your bandanas with cool water on delicate, lay flat to dry. Some bandanas will wrinkle with wear, low iron if needed. 

Are you looking for models or ambassadors?
At this time we are not, we hold four ambassador searches each year though so make sure you keep your eyes on our Instagram to see when the next one is - @califluffco.

Will you donate to my giveaway?
While we'd love to participate in all giveaways - we unfortunately can't. A fun perk of being a Cali Fluff Co. ambassador is that we will always participate in your giveaways if asked to!